Making a Complaint
REGISTER A FORMAL COMPLAINT
RANZCO takes all complaints seriously. If you would like to lodge your concerns, you can do so by using any of the methods below. If you have other feedback or questions that aren’t a complaint, please visit the Contact Us page. Please note if you do not provide us with your contact details, we will not be able to request more information and/or provide you with updates on the progress of your complaint and its resolution. You can access a PDF copy of RANZCO’s Complaints Resolution Policy here.
WRITE TO US
Please address your letter to the CEO. You can send your letter by:
Fax: +61 2 96901321
Post: RANZCO, 94-98 Chalmers Street, Surry Hills NSW 2010
Please download, save and complete the complaints form. Please consult RANZCO’s Complaints Resolution Policy here when completing the form. Submission instructions are included at the end of the form.
Please phone us on +61 2 9690 1001. Our phone lines are open Monday to Friday 9.00 am to 5.00 pm (AEST). Outside of these hours you can leave a message noting the nature of the complaint, your name and a contact number. In most circumstances, we will return your call the next business day.
WHAT HAPPENS NEXT?
We will acknowledge receipt of your complaint as soon as possible. Typically, this happens within five business days. Most complaints will be sent a full response, and an outcome within thirty business days from date of receipt. For more serious or complex situations we may need more time to investigate. If your complaint takes longer to resolve than the thirty business days, we will explain the delay and keep you regularly updated.
Last updated: March 12, 2020