Making a Complaint

REGISTER A FORMAL COMPLAINT

RANZCO takes all complaints seriously. If you would like to lodge your concerns, you can do so by using any of the methods below. If you have other feedback or questions that aren’t a complaint, please visit the Contact Us page. Please note if you do not provide us with your contact details, we will not be able to request more information and/or provide you with updates on the progress of your complaint and its resolution. You can access a PDF copy of RANZCO’s Complaints Resolution Policy here.

WRITE TO US

Please address your letter to the CEO. You can send your letter by:

E-mail: ranzco@ranzco.edu

Fax: +61 2 96901321

Post: RANZCO, 94-98 Chalmers Street, Surry Hills NSW 2010

COMPLAINTS FORM

Please download, save and complete the complaints form. Please consult RANZCO’s Complaints Resolution Policy here when completing the form. Submission instructions are included at the end of the form.

CALL US

Please phone us on +61 2 9690 1001. Our phone lines are open Monday to Friday 9.00 am to 5.00 pm (AEST). Outside of these hours you can leave a message noting the nature of the complaint, your name and a contact number. In most circumstances, we will return your call the next business day.

WHAT HAPPENS NEXT?

We will acknowledge receipt of your complaint as soon as possible. Typically, this happens within five business days. Most complaints will be sent a full response, and an outcome within thirty business days from date of receipt. For more serious or complex situations we may need more time to investigate. If your complaint takes longer to resolve than the thirty business days, we will explain the delay and keep you regularly updated.

RECONSIDERATION, REVIEW AND APPEALS

Any Fellows, trainees, associates or SIMGs wanting to apply for a reconsideration, review or appeal of a College decision, need to sign in to the portal on the RANZCO website and click on the ‘Applications’ tile on the dashboard.

Fellows, trainees and associates will need to use their RANZCO username and password to access the portal. SIMGs who do not have a RANZCO log in will need to select the ‘Register’ button and complete the registration form to apply for a RANZCO log in.

The cost to lodge an appeal is AUD 5,000 plus GST. Information for all three applications can be found in the Reconsideration, Review and Appeals Policy on RANZCO’s Policy and Guidelines page.