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Making a Complaint


RANZCO takes all complaints seriously. If you would like to lodge your concerns, you can do so by using any of the methods below. If you have other feedback or questions that aren’t a complaint, please visit the Contact Us page. Please note if you do not provide us with your contact details, we will not be able to request more information and/or provide you with updates on the progress of your complaint and its resolution. You can access a PDF copy of RANZCO’s Complaints Resolution Policy here.

RANZCO has produced an FAQ document to help you navigate the process. It can be accessed here.


Please address your letter to the CEO. You can send your letter by:


PO Box 92
Strawberry Hills, NSW, 2012


Please complete the complaints form. Please consult RANZCO’s Complaints Resolution Policy here when completing the form. Submission instructions are included at the end of the form.


Please phone us on +61 2 9690 1001. Our phone lines are open Monday to Friday 9.00 am to 5.00 pm (AEST). Outside of these hours you can leave a message noting the nature of the complaint, your name and a contact number. In most circumstances, we will return your call the next business day.


We will acknowledge receipt of your complaint as soon as possible. Typically, this happens within seven business days. Most complaints will be sent a full response, and an outcome within thirty business days from date of receipt. For more serious or complex situations we may need more time to investigate. If your complaint takes longer to resolve than the thirty business days, we will explain the delay and keep you regularly updated.


If the issue you wish to resolve relates to a non-clinical aspect of the VTP in Australia, then you are strongly encouraged to first seek the assistance of the Pilot VTP Dispute Resolution Service. It may be possible to resolve your issue without the need for a formal complaint process.

The Pilot VTP Dispute Resolution Service can be contacted at


Any Fellows, trainees, associates or SIMGs wanting to apply for a reconsideration, review or appeal of a College decision, need to sign in to the portal on the RANZCO website and click on the ‘Applications’ tile on the dashboard.

Fellows, trainees and associates will need to use their RANZCO username and password to access the portal. SIMGs who do not have a RANZCO log in will need to select the ‘Register’ button and complete the registration form to apply for a RANZCO log in.

The cost to lodge an appeal is AUD 5,000 plus GST. Information for all three applications can be found in the Reconsideration, Review and Appeals Policy on RANZCO’s Policy and Guidelines page.


Last updated: October 25, 2023

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RANZCO acknowledges our First Australians, the Traditional Custodians of the land
on which we live and work, and pays respect to Elders past, present and emerging.
Gadigal people of the Eora Nation are the traditional custodians of the land
where the RANZCO head office is located.
In recognition that we are a bi-national College, we also
acknowledge the Rangatiratanga of Māori as Tangata Whenua
and Treaty of Waitangi partners in Aotearoa New Zealand.